Terms of Service
Last updated: September 2026
1. Scope and target audience
These terms apply to all contracts between Bassel Blal, Oppenhoffallee 143, 52066 Aachen, Germany (the "Provider") and the customer regarding use of the Exposéfy platform at https://exposefy.de. The offer is aimed exclusively at businesses within the meaning of § 14 BGB (in particular real estate agents, brokerages and marketers). Consumers (§ 13 BGB) cannot use the service. Deviating terms of the customer do not apply, even if the Provider does not expressly object to them. The Provider is not a broker within the meaning of § 34c GewO and does not act as an intermediary for third parties; it solely provides a software tool.
2. Contract formation
Registration concludes a free-of-charge contract for the use of the platform. Paid features are paid for with credits that the customer purchases in advance (top-up). By completing the order process for a top-up, the customer submits a binding offer; the contract for the top-up is concluded once the payment is confirmed and the balance has been credited to the customer's account. These terms can be accessed at any time at https://exposefy.de/en/terms and saved or printed.
3. Scope of services
The platform edits uploaded property photos with generative AI (e.g. virtual staging) and, on request, creates listing videos with voice-over and background music from them. The pricing page shows how many credits each feature costs; the price of a feature is displayed before it is started. Voice-over is included without further credits; its scope depends on the balance topped up, and the scope available is shown in the account. The Provider may grant credits free of charge via promo codes; their scope and validity follow from the respective code. There is no entitlement to promo codes.
4. Prices, credits and payment
One credit equals €1.00 net. All prices are net, plus statutory VAT. Top-ups are paid in advance via the payment service provider Stripe Payments Europe, Ltd. (Ireland) using the payment methods offered during checkout, or by agreement by bank transfer to the Provider's bank account against invoice. The minimum and maximum amount of a top-up and the maximum balance of an account are shown during checkout and on the pricing page. Credits do not expire, are not transferable and are not paid out unless section 5 provides otherwise. Credits are deducted when a feature is started; if generation fails for reasons the Provider is responsible for, they are credited back. Bonus credits (volume bonus, welcome credit, promo codes) are granted free of charge on the terms shown during checkout and are not refunded. If a payment is charged back or refunded, the credits purchased with it, including the associated bonus credits, are deducted from the balance; a balance that becomes negative as a result blocks the paid features until it is settled.
5. Term, termination and refunds
The contract runs for an indefinite period; either party may terminate it at any time without notice, the customer via the account settings (“Pause account”; the account is deleted after 30 days) or informally by email to bassel@blal.de. If the customer terminates, the Provider refunds on request the unused part of the customer's paid top-ups; credits used count against paid credits first, and bonus credits are not refunded. The refund is made within 14 days of receiving the request via the original payment method or by bank transfer. The right to terminate for good cause remains unaffected.
6. Liability
The Provider is liable without limitation for intent and gross negligence. For simple negligence, the Provider is liable only for injury to life, body or health or for breach of essential contractual obligations (cardinal obligations). In the latter case, liability is limited to the foreseeable damage typical for the contract, and in any event to the total of the top-ups the customer paid in the twelve months before the event causing the damage. Liability for lost profit, lack of marketing success or indirect consequential damage of the customer is excluded to the extent permitted by law.
7. Data protection
Personal data is processed in accordance with our privacy policy. Where the customer transmits personal data of third parties with uploaded content (e.g. people, licence plates or name plates in photos), the Provider processes it as a processor within the meaning of Art. 28 GDPR. The Provider provides a data processing agreement (DPA) on request.
8. AI-generated content and customer obligations
The platform creates edited images, videos, voice-overs and music using generative AI models from several providers (including Google Gemini, Kling and ElevenLabs). The privacy policy lists which services receive data.
The customer is obliged to review all generated content before publication. AI-generated content may contain deviations, hallucinations or errors. The customer bears final responsibility for listing content.
The Provider gives no guarantee regarding accuracy, completeness or legal suitability of AI-generated content for a particular use. Use is at the customer's own risk.
The customer expressly warrants holding the necessary usage rights for all uploaded content (in particular photos, floor plans and descriptive texts), or being authorised by the rightsholder (owner, architect, photographer). The customer indemnifies the Provider against third-party claims arising from rights infringements relating to uploaded content. For AI-generated outputs, the customer receives a non-exclusive, worldwide, perpetual licence for commercial use in real-estate marketing.
In accordance with Art. 50 of Regulation (EU) 2024/1689 (AI Act), the Provider labels AI-edited images and AI-generated videos: images with a visible notice in the image (e.g. "Virtuell möbliert" – virtually furnished – or "KI-bearbeitet" – AI-edited), images and videos additionally in machine-readable form in the file metadata. The customer must not remove these labels. A corresponding disclosure in the listing (e.g. "Created with AI assistance") is recommended.
9. Changes to these Terms
The Provider may amend these terms where this is legally required or useful for developing the service. The customer will be notified of changes by email at least 30 days before they take effect. If the customer does not object within this period, the changes are deemed accepted; the Provider will point out this consequence in the notification. If the customer objects, the Provider may terminate the contract as of the date the change takes effect. Last updated: September 2026.
10. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is Aachen. Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.